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Dear Clearwire

October 29, 2008

Dear Clearwire,

I hate you. At first I swooned over your lack of wiring and cords. You were the new shiny barechested boyfriend. But once I committed I realized your internet connection is painfully slow at times and the phone connection is so bad I don’t even use it anymore. On Wednesday I’m leaving you for the cable guy. You know the one with the cords going all over my house like a hairy back. He may be hairy but his connections are quick. I just thought you should know.

Sincerely,
Burp Rag

Update:
I wrote this entry tongue in cheek but the very next morning I had an email in my inbox from a Clearwire customer service representative. He was very concerned with my poor service and arranged for a phone technician to call me. I spent an hour on the phone with the phone tech figuring out how everything was connected and changing the position of the clearwire box to improve the coverage while my children destroyed my house. We were able to solve the phone issue but not the connection speed. That technician scheduled another technician to come to my house. Of course my connection speed was great while he was here. I teasingly suggested he come back at 9 pm when the problem seemed to peak and he happily agreed. He came back later that night, checked out the situation and contacted some other technicians. They were going to try some things behind the scenes to improve my coverage. Lo and behold it’s actually been just fine. I do have to say, this is the best customer service that I’ve ever received. So, the cable guy is in a holding pattern until next week and if I have no further problems with clearwire he can keep his cables. The moral of the story is, if you have a problem with clearwire be sure and post it on your blog. :P

And yet another entry – the connection has been painfully slow lately. My husband finally started a chat session with a Clearwire representative because he was unable to stream media from netflix. The rep told him that was never their intent. So I am breaking up with you, Clearwire, once and for all. I mean it this time.

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